When shopping for an EHR system there are many key points you need to evaluate when shopping for an EHR. These will help you identify which of the EHR solution is the best match for your budget and your specific needs. I have developed a set of ten points, which will help put any practice on track for partnering with the absolute best product/company for your needs.
This list of evaluation points will apply in some way to everyone shopping. You might consider keeping a note book for taking notes on each point so you can remember them in the future as you narrow your decision.
This week let’s talk about the Technical Support.
Find out the details on the support department. How many techs do they have, it is in the United States, or are you going to be calling overseas? What are their hours, how long is the typical response time. How often are patches posted and verify these when you speak with an existing customer.
IMPORTANT: Check online for customer reviews specifically pertaining to technical support and how customers feel about it. This is a big clue on how well you will also like their technical support.
Please stay tuned!
Author, Alex Niswander, is a soap notes expert with over 10 years focusing on clinical charting and proper noting procedures. He has reviewed charts in hundreds of clinics throughout the country and continually reviews new requirements by Medicare and major insurance carriers.
To learn more about Alex’s products, please visit the company website: