Without sounding trite there is an old statement that says service with a smile. Individuals want to do business with those they trust and those that they like. The first effects of which begin with empathy. I am reminded that the expression one wears on their face is far more important than the clothes one wears on their back. It is one thing to be dressed appropriately but another to have a sourpuss in million dollar clothing.
One of the things that please human beings often is the warmth of a baby’s smile. What might happen if we all walked around and put that same energy each and every day into smiling? End the depression and there would never be conflict in the workplace. I am often reminded of a quote by the late President Abraham Lincoln who once remarked that most folks are about as happy as they make up their minds to be.
It costs nothing, takes little effort yet is a rich as entering a gold mine for the very first time.
If there’s one thing that I can provide you to help you make the best impression amongst peers and colleagues it’s a warm and empathetic smile. And most importantly it is not easy to forget. All you need is memory and a small mirror. Yes a small mirror place a small mirror adjacent to your telephone and look at it each time on the telephone. Others will be amazed at how your presence is received over the telephone.
© 2011. Drew Stevens Ph.D. All rights reserved.