At the end of the day, when you are finally able to sit down, do you take the time to contemplate the day you just had? Do you ever replay what has happened, and try to make sense out of it? Tonight as I sat down, all I could see were stacks. Stacks of mail to open, clothes to fold, work files to answer, and of course, a stack of guilt because I don’t know how to do more for the doctors who rely on me. I understand I can’t do it all…but the expectation is sometimes there!
As I started through my volume of e-mails, it came to me, that realization we all eventually get, that we really are getting our just rewards, that we are actually reaping what we sow. We want, want, want and don’t want to do, do, do.
What are you sowing? Are you planting the seeds of a cheapened ROF, yet expecting to reap patients who accept lifetime chiropractic care and prepay it with a smile? The seeds of improper SOAP notes should never expect to yield us a safe audit when an insurance company or the OIG comes knocking. Stacks of unanswered requests and neglected reports will not sprout out healthy final payoff checks. No, I’m afraid to say, we are reaping exactly what we sow, and truthfully, we are not taking it so well.
In these troubled times around us, advice flows freely and blame is thrown around like a hot potato. It doesn’t take a rocket scientist to know many of us certainly are having trouble knowing the difference between a need and a want. Who are you blaming? What is it you want from your office? What are you willing to do to get it? My company is offering a two day event that is practically guaranteed to transform the financial department of a practice. And yet, all I hear is…I’m busy that day, I have a concert to attend, I have to be in a race, I wash my hair on Saturday. But, answer my 15 questions in an email because you’re the goddess of reimbursment. Imagine my frustration.
I love the scripting so many practice management groups ask us to use in our Report of Findings when a patient tells us they just cannot afford the care plan we have told them is necessary. Maybe you recognize it: “Listen Mary, I want you to go home, and think about your priorities. This decision may affect the rest of your life. I know you would agree that your health is more important than that vacation you have planned next month. I also know, that if this was the transmission in your car, you would certainly figure out a way to get it fixed.” Sound familiar?
So, I ask you. Where are your priorities? Are you really just reaping what you sow? And, if so…, what are you willing to do about it? It’s your health (your office), and as much as I want you to get better (have an office that runs like clockwork with great returns), the decision is yours. I ask you to go home, and get your priorities in order, and come back tomorrow (get on track) so you can get started on getting you better. I’ll get back to my stacks and get my own priorities in order.